| Juan Diaz Jr. | |||||||||||||||||
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JUAN DIAZ Jr. xxxx W. xxct suite xxx ~ Miami /FL,33012 ~ USA Home Phone 305-xxx-xxxx ~ Email [email protected] PROFILE Airport Passenger Service Manager with over 10 years of diverse airline experience. Dedicated and motivated customer oriented professional known for overall integrity, ethics and ability to develop win-win scenarios. STRENGTHS. Proven track record for quickly identifying key areas for improvement and successfully meeting or exceeding target goals and objectives. Ability to build, train motivate and retain a work team. | |||||||||||||||||
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HIGHLIGHTS OF QUALIFICATIONS Extensive background in overseeing airport daily operations and management initiatives. WORK HISTORY 10/98-PRESENT Passenger Service Supervisor, Air ALM, (Dyn Air Services) Supervise the Passenger Service operations for Air ALM at Miami Airport with a staff of 19 agents. | |||||||||||||||||
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12/96 - 04/98 Airport Passenger Service Manager, Pan American Airways Corp. Managed a staff of 38 passenger service agents in an operations of 9 daily departures, with a 97% station on time performance. Oversaw the entire airport operations at SJU. 08/96 - 12/96 Cargo Manager, Pan American Airways Corp. Oversaw the Pan Am cargo operations at MIA. 02/94 - 08/96 Passenger Service Lead Agent, Dyn Air Services. Coordinated the gates operations and baggage department for the Taca group at MIA. EDUCATION 1987-1993 A.S. International Business Administration, M.D.C.C. 1985 -1987 High School, Hialeah Miami Lakes High School. | |||||||||||||||||
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